FAQ
Shipping
• Orders usually ship out within 1-3 business days.
• Hand-dyed Yarns: We keep inventory of our hand-dyed yarns. However, if you order a quantity of a color that is not in stock, we will dye-to-order and that will ship within 5-10 days.
• We currently only ship within the United States and to Canada. If you are outside of this range, please email us ( jill@northbayfiber.com ) and will be happy arrange shipping options for you!
• Domestic orders over $175 ship free.
• Orders are shipped USPS. Cost will depend on order weight and destination and will be calculated at checkout.
• You will receive shipping confirmation and tracking once the order is processed.
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Exchanges
If you'd like to exchange an item please email us at jill@northbayfiber.com within 15 days of receipt of order. If exchanging yarn, it must be unwound and in the original packaging. Once your item(s) arrives to us, we will ship back the exchange. All shipping fees are covered by the customer.
Exchanges can be mailed to:
North Bay Fiber
P.O. Box 233
Pinconning, MI 48650
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Returns
We accept yarn returns within 15 days of receipt of order. Yarn must be unwound and in the original packaging. There is a 10% restocking fee on all returns. Once your return arrives to us, we will deduct the restocking fee and refund your original payment method with the deference. Please note, shipping fees are covered by the customer.
Returns can be mailed to:
North Bay Fiber
P.O. Box 233
Pinconning, MI 48650
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Wholesale
Currently our Elemental yarn line is available for wholesale. For wholesale terms, please send your inquiry to: jill@northbayfiber.com
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Contact
For any further questions, yarn support, or wholesale inquires, please emailed: jill@northbayfiber.com
